San Francisco has seen strong job growth and a low overall unemployment rate in recent years. To ensure that all residents benefit from this prosperity, the city strives to provide comprehensive support services and connect people with high barriers to education and employment opportunities. The city invests more than $90 million annually in human resources services in 17 different ministries, with most of the funds spent through contracts with local community organizations. While the diversity of service providers strengthens San Francisco`s workforce system, it also leads to layoffs and inefficiencies. An evaluation found that some of the 17 departments funded similar services for overlapping populations. In recognition of this, the city has enacted laws allowing all municipal departments to coordinate and coordinate human resources services, and has asked the OEWD to facilitate this initiative. The objectives were to improve coordination across ministries, maximize and leverage diverse sources of funding, reduce administrative costs, and ultimately improve and increase services to residents. In addition, a more coordinated system in which participants are integrated into the programmes that best meet their needs – regardless of the department providing the services – would ensure that residents separated from the labour market are not left behind. The GPL`s commitment has supported these efforts to adapt the workforce to create a better labor system for unemployed or underemployed job seekers in San Francisco, especially those in low-income communities. To improve the coordination and performance of San Francisco`s workforce development services, the GPL has helped San Francisco implement two main strategies: Due to the dissolution of the city`s redevelopment agency, each agreement will now be negotiated on a case-by-case basis by the city`s Office of Economic Development and Human Resources and the City Attorney`s Office.
California Government Code Section 65864-65869.5 and Chapter 56 of the City and County of San Francisco Administrative Code set out the procedures by which a development agreement is processed and approved. There are four common categories of agreements: Target procurement to the three largest departments that invest in human resources services. To analyze all of the employment contracts of these three departments, the GPL conducted a survey and developed a common dictionary of terms for (a) the objectives of the contracts, (b) the types of program models funded, (c) the target populations, (d) the results that were tracked, and (e) the joint suppliers with whom these departments contracted; to be identified. Based on the analysis of this data, OEWD and GPL developed recommendations to improve system alignment through joint procurement, reduce overlaps and performance gaps to ensure service delivery meets the needs of the population, and coordinate contacts with participants to tailor them to appropriate programs. regardless of the ministry`s point of entry. The team also helped San Francisco develop common metrics to track the performance of human resources departments. By using consistent measures across programs, these departments will be able to compare the performance of similar providers and better understand results across the system, as well as for specific audiences and types of programs. Building on GPL`s work, OEWD convened a working group of municipal service employees and service providers to refine the metrics collected in the city`s annual inventory of workforce services. The Planning Department and OEWD work closely with the City Performance Unit of the Comptroller`s Office and other municipal departments to centralize the requirements and mitigation measures of development agreements into a comprehensive system that promotes proactive monitoring and tracking of developer and city responsibilities. Prior to this project, there was no central system that met all development agreements and their requirements. In addition to this website, this project will create a database that the City will use to track and monitor payments, community commitments and other important data under development agreements.
As we work towards economic recovery from the pandemic, the Canadian government will continue to support Canadians and help them grow their potential. Together, we can build a stronger workforce and a more competitive and resilient Canada. San Francisco faced the challenge of aligning its comprehensive support to human resources services ($90 million per year) provided by 17 different city departments. To increase the quality of support provided and the number of residents affected, the City wanted to improve interdepartmental coordination and prevent funding for similar services for overlapping population groups. The Prime Minister, Justin Trudeau, today announced details of a $1.5 billion investment in Workforce Development Agreements (WDAs) with provinces and territories. This investment will help Canadians in underrepresented groups and sectors most affected by the pandemic, such as construction, transportation and hospitality, have quick access to support to re-enter the workforce. It could include vocational training, on-the-job training, employer-sponsored training, financial support and benefits, employment advice and services, and employment opportunities. This funding is in addition to the $3.4 billion that will be made available to provinces and territories under the WDAs and The Labour Market Development Agreements (MPAs) over the 2020-2021 period.
The GPL provided pro bono technical support to help San Francisco 1) align contracts with the three largest departments investing in human resources services and 2) integrate performance-based payments into service provider contracts. These efforts allow departments to compare the performance of similar providers and better understand results across the system, as well as for specific audiences and types of programs…